FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order status changes to “processing”,  or “Completed”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk

Where do you ship?

We currently ship from Ghana. For shipping outside of this country, please specify the shipping details on the checkout page or reach out to our support through our Live chat session.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

What payment methods do you accept?

You can purchase on our website using a debit or credit card and mobile money.

We additionally offer support for PayPal.

You can choose these payment methods at checkout

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: GHS and USD

If your credit or debit card use another currency, then you will be charged in USD.

Where do you ship?

We currently ship from Ghana. For shipping outside of this country, please specify the shipping details in the checkout page or reach out to our support via our live chat or call us.

Do you offer fast shipping?

We offer fast shipping via DHL express shipping.
You can select fast shipping after having entered your delivery location or reach out to our support via our live chat or call us.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order

Do you accept returns?

We do accept returns in respect to the following conditions:

• The item must have been sold on our online store
• The item shouldn’t have been used in any way
• The return or exchange request is made within 14 days of delivery
• The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support via live chat or call us

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within Ghana is free. You can refer to the delivery paper within your package to perform organize your return. Returns from outside Ghana are the responsibility of the buyer.
Feel free to contact our support agents through our live chat for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our physical store.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Do you offer a referral program? How does it work?

We do not offer referral program at the moment but, will consider that in a few years to come.

Do you have physical stores?

We do have physical stores under our brand name. Please refer our contact us page for our physical store location.

Is there a warranty?

We guarantee all products are made by and sold through our online store to be authentic and free of defect. We would gladly accept any return or exchange request resulting from wrong choice of item or others reasons granted they respect the following conditions:

• The item must have been sold on our online store
• The item shouldn’t have been used in any way
• The return or exchange request is made within 14 days of delivery
• The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from wrong choice of item, please reach out to our support for more information on how to proceed.